Refund policy
1. Overview
We want you to be completely happy with your purchase. If you are not satisfied, we offer a full refund or exchange within 30 days of your purchase date. After the 30-day window, unfortunately, we cannot offer you a refund or exchange.
We want you to be completely happy with your purchase. If you are not satisfied, we offer a full refund or exchange within 30 days of your purchase date. After the 30-day window, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility & Conditions
To be eligible for a return, your item must meet the following criteria:
To be eligible for a return, your item must meet the following criteria:
- Condition: Unused, unworn, and in the same condition that you received it.
- Packaging: Must be in its original packaging.
- Proof of purchase: A receipt or order number is required.
3. Non-Returnable Items
Certain types of goods are exempt from being returned. These include:
Certain types of goods are exempt from being returned. These include:
- Perishable goods (e.g., food, flowers)
- Intimate or sanitary goods (e.g., swimwear, underwear)
- Custom or personalized products
- Gift cards
- Sale or clearance items
4. The Return Process
To initiate a return, follow these steps:
To initiate a return, follow these steps:
- Contact our Customer Service team at support@ezzdeal.com with your order number and the reason for the return.
- If approved, you will receive a Return Merchandise Authorization (RMA) number and our return mailing address.
- Securely pack the item and clearly write the RMA number on the outside of the package.
5. Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
(Note: If the item was defective or incorrect, we will provide a prepaid return shipping label).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
(Note: If the item was defective or incorrect, we will provide a prepaid return shipping label).
6. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within 5-7 business days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within 5-7 business days.